9xbet Privacy Policy

01 Who We Are

9xbet is an online sports betting and gaming platform operating at 9xbet.one, designed for players in Bangladesh. When this Privacy Policy refers to "9xbet", "we", "us", or "our", it means the 9xbet platform and the team responsible for operating it.

9xbet acts as the data controller for the personal information you provide when registering and using the platform. This means 9xbet determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is carried out lawfully and transparently.

If you have any questions about how 9xbet handles your personal data, you can contact us at any time at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

02 Data We Collect

9xbet collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from payment providers. Here is a breakdown of what we collect and why.

9xbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. We collect only what is necessary to operate your account and comply with our legal obligations.

03 How We Use Your Data

9xbet uses your personal data for the following purposes:

• Account Management: To create, verify, and maintain your 9xbet account, including identity and age verification.
• Bet Processing: To accept, record, and settle bets placed on the 9xbet platform, and to maintain an accurate betting history for your account.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain transaction records for accounting and compliance purposes.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance when you contact the 9xbet support team.
• Security and Fraud Prevention: To detect and prevent fraudulent activity, money laundering, duplicate accounts, and other prohibited conduct on the 9xbet platform.
• Responsible Gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, so that 9xbet can offer appropriate support tools.
• Platform Improvement: To analyse usage patterns and improve the features, performance, and user experience of the 9xbet platform.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and any lawful requests from regulatory or law enforcement authorities.
• Promotional Communications: To send you information about 9xbet promotions and bonuses, if you have opted in to receive such communications. You can opt out at any time.

04 Legal Basis for Processing

9xbet processes your personal data on the following legal grounds:

• Contract Performance: Processing your identity, contact, financial, and betting data is necessary to provide the 9xbet service you have signed up for. Without this data, we cannot operate your account or process your bets.
• Legal Obligation: Certain processing — particularly identity verification, transaction records, and anti-money laundering checks — is required by law. 9xbet must retain this data regardless of your preferences.
• Legitimate Interests: 9xbet processes technical and usage data to maintain platform security, prevent fraud, and improve the service. These interests do not override your fundamental privacy rights.
• Consent: Where 9xbet relies on your consent — for example, for promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

9xbet does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment Providers: When you make a deposit or withdrawal, 9xbet shares the necessary transaction details with bKash, Nagad, or Rocket to process the payment. These providers have their own privacy policies governing how they handle your data.
• Identity Verification Services: 9xbet may use third-party identity verification services to confirm your age and identity. These services receive only the data necessary to complete the verification check.
• Technology Partners: 9xbet works with technology providers who help operate the platform, including hosting, analytics, and security services. These partners process data only on 9xbet's instructions and are contractually bound to keep it confidential.
• Legal and Regulatory Authorities: 9xbet will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by law, or when necessary to protect the rights, property, or safety of 9xbet, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving 9xbet, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply.

06 Cookies and Tracking

9xbet uses cookies and similar technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Here is how 9xbet uses cookies:

• Essential Cookies: Required for the 9xbet platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without disabling the platform entirely.
• Analytics Cookies: Used to collect anonymous data about how players navigate the 9xbet platform — which pages are visited most, where players drop off, and how long sessions last. This data helps 9xbet improve the platform. No personally identifiable information is included in analytics data.
• Preference Cookies: Used to remember your settings and preferences on 9xbet, such as your preferred language or display settings.

9xbet does not use advertising cookies, retargeting pixels, or any tracking technology that follows your activity on other websites. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use the 9xbet platform.

07 Data Retention

9xbet retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The general retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction and Betting Records: Retained for a minimum of 5 years from the date of each transaction or bet, for accounting and compliance purposes.
• Support Communications: Retained for 2 years from the date of the last communication, unless the matter relates to an ongoing dispute or legal proceeding.
• Technical and Usage Data: Retained in anonymised or aggregated form for up to 2 years for platform analytics purposes.

When data is no longer required for the purposes for which it was collected, and no legal obligation requires its retention, 9xbet will securely delete or anonymise it.

08 Your Data Rights

As a 9xbet player, you have the following rights over your personal data. To exercise any of these rights, contact 9xbet support at [email protected]. We will respond within 30 days.

09 Children's Privacy

The 9xbet platform is strictly for adults aged 18 and above. 9xbet does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on 9xbet, please contact us immediately at [email protected].

Upon receiving a verified report of an underage account, 9xbet will close the account immediately, delete the associated personal data, and return any deposited funds to the payment method used. Any bets placed by an underage player will be voided.

10 Data Security

9xbet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the 9xbet platform.
• Encryption of sensitive data stored in 9xbet databases, including payment references and identity documents.
• Access controls that restrict which 9xbet staff members can view personal data, based on their role and need.
• Regular security assessments and penetration testing of the 9xbet platform infrastructure.
• Secure password hashing — 9xbet never stores your password in plain text.
• Monitoring systems that detect and alert on unusual account activity or access patterns.

While 9xbet takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for 9xbet and never share your login details with anyone.

11 Updates to This Policy

9xbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, 9xbet will notify registered players via the contact details on their account before the changes take effect. Your continued use of the 9xbet platform after a policy update constitutes acceptance of the revised terms.

We recommend checking this page periodically. If you have any concerns about a change to this Privacy Policy, contact us at [email protected] before continuing to use the platform.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9xbet handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond promptly.

• Email: [email protected]
• Live Chat: Available 24/7 through the 9xbet platform
• FAQ: 9xbet.one/faq

For data access or deletion requests, please include your registered mobile number and account username in your message so we can locate your records quickly. We aim to resolve all privacy requests within 30 days.